Site Policies: PRIVACY POLICY

What information we collect

There are a number of situations in which your personal information may help us give you better service. For example, we may ask for your personal information when you're discussing a service issue on the phone with an associate, downloading a software update, registering for a seminar, participating in an online survey, registering your products, or purchasing a product.

At such times, we may collect personal information relevant to the situation, such as your name, mailing address, phone number, email address, and contact preferences; your credit card information and information about the ArtdeSoul products you own, such as their serial numbers, and date of purchase; and information relating to a support or service issue. We collect information for market research purposes - such as your occupation and where you use your computer - to gain a better understanding of our customers and thus provide more valuable service.

If you use a bulletin board or chat room on an ArtdeSoul website you should be aware that any information you share is visible to other users. Personally identifiable information you submit to one of these forums can be read, collected, or used by other individuals to send you unsolicited messages. ArtdeSoul is not responsible for the personally identifiable information you choose to submit in these forums.

When we disclose your information

ArtdeSoul takes your privacy very seriously. Be assured that ArtdeSoul does not sell or rent your contact information to other marketers. To help us provide superior service, your personal information may be shared with legal entities within the ArtdeSoul group globally who will safeguard it in accordance with ArtdeSoul's privacy policy. There are also times when it may be advantageous for ArtdeSoul to make certain personal information about you available to companies that ArtdeSoul has a strategic relationship with or that perform work for ArtdeSoul to provide products and services to you on our behalf.

These companies may help us process information, extend credit, fulfill customer orders, deliver products to you, manage and enhance customer data, provide customer service, assess your interest in our products and services, or conduct customer research or satisfaction surveys. These companies are also obligated to protect your personal information in accordance with ArtdeSoul's policies. Without such information being made available, it would be difficult for you to purchase products, have products delivered to you, receive customer service, provide us feedback to improve our products and services, or access certain services, offers, and content on the ArtdeSoul website.

At times we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.

How we protect your personal information

ArtdeSoul takes precautions - including administrative, technical, and physical measures - to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction.

The ArtdeSoul Online Store use Secure Sockets Layer (SSL) encryption on all web pages where personal information is required. To make purchases from the ArtdeSoul Online Store, you must use an SSL-enabled browser such as Safari, Netscape Navigator 3.0 or later, or Internet Explorer. Doing so protects the confidentiality of your personal and credit card information while it's transmitted over the Internet.

You can help us by also taking precautions to protect your personal data when you are on the Internet. Change your passwords often using a combination of letters and numbers, and make sure you use a secure web browser.